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✨ Where Latin Tradition Meets Authentic Elegance — Handcrafted in Yucatán
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✨ Where Latin Tradition Meets Authentic Elegance — Handcrafted in Yucatán
Effective as of January 2026
If you’re not fully satisfied with your purchase, experienced an issue with your product, or simply changed your mind, you may request an exchange within 7 calendar days of receiving your order.
Email us at contact@casa-habana.com with your full name, order number, and reason for the exchange. Our team will reply with detailed instructions to complete the process.
Important: For returns due to exchanges, return shipping costs are the customer’s responsibility.
If your item has a manufacturing defect, you can request a replacement within 14 calendar days of receiving your order.
Send an email to contact@casa-habana.com including your full name, order number, and a description of the defect. Please attach photos or a short video showing the issue. Once reviewed, if approved, we will ship a replacement at no cost within 5 business days.
If you wish to return your purchase because you changed your mind or are not satisfied, you may request a refund within 7 calendar days of receiving your order.
Email contact@casa-habana.com with your full name and order number. We’ll provide the steps to return your item.
Important: For returns due to change of mind, return shipping costs are the customer’s responsibility.
Once we receive and inspect your returned product, we will process your refund within 30 days. Refunds are issued through the same payment method used at checkout.
If your item arrives damaged, incomplete, or defective, you can request a full refund within 30 days of delivery.
Send an email to contact@casa-habana.com including your details, order number, and a description of the issue (attach photos or videos). If approved, we will cover all return shipping costs and process your refund accordingly.
Once your request is approved, you will receive an authorization code and a prepaid return label. Please send the item in its original packaging, with all tags and accessories included, to the following address:
Casa HabanaIf you have any questions about our return policy, email us at contact@casa-habana.com. Please include your full name and order number. If you’d like to be contacted by phone, add your phone number in your message.
Our customer care team will respond within 24 hours — because every Casa Habana client deserves personal attention.
SECURE PAYMENT
Pay safely with credit cards, debit cards, or PayPal.
CUSTOMER SERVICE
Support by email 6 days a week – response within 24 hours.
EASY RETURNS
Enjoy 14 days to return your product.
FREE SHIPPING
Free shipping on all orders over $250 USD.